Re: Hate Thread
Okay, you know that old sales addage: "Satisfied customers tell three people, angry customers tell 300"? Well, you guys are my 300...
So, I'm supposed to be taking a trip with friends in April. We decide to pre-book our rooms on the Days Inn website, not realizing that it's Easter Weekend that we're doing this (doh!) Still, not a problem. Book the rooms, nice rate, yadda yadda. Turns out, one friend can't go due to family obligations that week. Originally thought we were okay, now, we're not. But here's the kicker: We can't cancel the reservations. By authorizing the prepayment on it, you apparently agree to pay the charges for the room. So I call the hotel. "You authorized it blah blah blah." Yeah, if you want to book the damn room, you *have* to authorize it whether you agree with it or not. Then, the manager/owner of the particular hotel I'm talking to goes "Well, when people book this way, they usually don't cancel." "Well, I'm cancelling! I can't make it! Even the fricking airline, yeah, there's a penalty, but you still get some credit--" "The airline doesn't do that." "Yes, they do!" (Another friend had to fly in and had to cancel the flight. Got slapped with a 150 dollar penatly, but *still* got 100 bucks in credit to use for a year.) I mean, for pity's sake, what if it were a medical emergency that came up (Heaven forbid. *knocks on wood*) and I had to cancel because of that?
So, on top of our money that they're going to be getting, we won't be in the rooms, which means they can now rent those rooms out to someone *else* and get *their* money, too. Bullshit. Complete and utter bullshit.
Tried calling the credit card company and they said to see if the merchant will cancel it (which I know they're *not* so I'm not even going to try) and they then said the only other option is to wait for the charge to show up on my statement and then call and open up a dispute, saying I didn't use the rooms and didn't authorize it (which, technically, I did, so if I say I didn't, that'd be fraud and I don't wanna go there.)
So, for future travel arrangements, I can safely not recommend Days Inn (and if all the complaints I was reading about them hold any weight, so can a lot of other people.)